Privacy Policy

Version 1.0 | Effective date: January 26, 2026

Privacy Policy

Last Updated: January 26, 2026

1. Introduction

This Privacy Policy describes how Reload Tech Inc. (“Reload,” “we,” “our,” or “us”) collects, uses, and shares information in connection with its products and services, including EPIC (available at epic.dev) and Reload (available at withreload.com) (collectively, the “Services”).

EPIC is primarily delivered as an extension and integrated experience within supported code editors, including but not limited to Cursor and Visual Studio Code.

By using the Services, including through third-party editors or development environments, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Account credentials

  • Billing and payment information

  • Communications with us (support requests, feedback, inquiries)

  • Any other information you choose to provide

Information Collected Automatically

When you use the Services, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information and operating system

  • Usage data, logs, timestamps, and error reports

  • Pages viewed, actions taken, and feature usage

Editor and Project Context Information

When you use EPIC within a supported editor, EPIC may access certain files, folders, metadata, prompts, and project context made available through the editor’s permission system, solely as required to provide the Services.

This may include:

  • File names and directory structure

  • Code snippets or configuration files you explicitly reference or make available

  • Architectural context or documentation generated or stored within the editor

We do not access your entire system, repositories, or files outside the scope of the permissions you grant and the functionality you invoke.

You are responsible for ensuring you have the right to provide any content or code made accessible to EPIC.

Cookies and Similar Technologies

We use cookies and similar technologies to maintain sessions, authenticate users, analyze usage, and improve the Services. You can control cookies through your browser settings, though some features may not function properly without them.

3. Analytics and Usage Data

We use analytics tools (such as PostHog or similar services) to understand how users interact with the Services, including editor-based interactions.

These tools may collect:

  • Feature usage

  • Navigation paths

  • Interaction patterns

  • Performance and error data

Analytics data is used solely to improve product functionality, reliability, and usability. We do not sell analytics data to third parties.

4. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Services

  • Enable EPIC functionality within supported editors

  • Process payments and manage subscriptions

  • Improve features, performance, and reliability

  • Respond to inquiries and provide customer support

  • Monitor security, prevent fraud, and enforce our agreements

  • Comply with legal obligations

5. How We Share Information

We do not sell your personal information.

We may share information with:

  • Service providers who help operate the Services (e.g., hosting, analytics, payment processing), subject to confidentiality obligations

  • Legal or regulatory authorities when required by law

  • Parties involved in a merger, acquisition, financing, or sale of assets, subject to applicable protections

We do not share your editor content or project data with third parties for advertising or marketing purposes.

6. Third-Party Editors and Platforms

EPIC integrates with third-party editors and development tools such as Cursor and Visual Studio Code.

Reload does not control and is not responsible for:

  • The privacy or security practices of third-party editors

  • Data handling by those platforms outside the scope of the Services

  • Changes made by third-party platforms that affect EPIC functionality

Your use of third-party editors is governed by their respective terms and privacy policies.

7. Data Security

We implement reasonable technical and organizational safeguards to protect personal information and project data, including access controls and encryption where appropriate.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information and project-related data only for as long as necessary to:

  • Provide and improve the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer needed, it is deleted or anonymized using reasonable measures.

9. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Restrict or object to certain processing activities

Requests can be made by contacting support@epic.dev.

10. International Data Transfers

The Services are operated from the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions, subject to applicable safeguards.

11. Children’s Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting with an updated “Last Updated” date.

14. Contact Us

Reload Tech Inc.
2261 Market Street STE 85497
San Francisco, CA 94114

Email: support@epic.devEmail: info@epic.dev